TERMS & CONDITIONS
We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using our site. Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.
Information
We are SCHOVEIN ENTERPRISE, a registered company in Malaysia, with registration number 003509149-W and our registered office address is 2711 Skyview Persiaran Indah Utama, Taman Bukit Indah 2, 79100, Iskandar Puteri, Johor, Malaysia.
We can be contacted by support@schovein.com or +6017-2991323
Our working days are Monday-Friday, 10am-6pm (Exclude local public holiday)
Order
- You may place your order by completing and submitting the order form in our site. An order number will be given (by email) with every success order placed.
- You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
- We reserve the right to decline any request of amend order if the order has already processed.
- Combine order is strictly not allowed. All orders are shipped out according to order number.
Backorder
- Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.
- Estimated Time of Arrival (ETA) of each backorder item will be stated clearly in each individual backorder item.
- ETA is only an estimated date, the actual stock arrival date might earlier or later due to unforeseen circumstances such as shipment delayed, longer manufacturing time and etc. Request to cancel order in such reason will be rejected.
- Backorder might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.
- Backorder are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of colour and measurement. No exchange & return is allowed in such circumstances.
- For order consist of backorder items & ready stocks, ready stocks item will be mailed out first (except from international order whereby order will be mailed out when all backorder item(s) arrived).
- Backorder will be updated in our Backorder Status page and each individual backorder product link. No notification email will be sent for such updates unless otherwise stated
- All backorder are strictly non cancelable/refundable once the order is being processed.
Payment
Checkout Method
You can securely checkout via:
MALAYSIA
- Billplz (Online E-debit,Credit Card, FPX, Mobile Money and more)
- Direct bank transfer: You can make manual bank transfer and use the payment order number as the payment reference which will be sent you once you place order by choosing the “Direct Bank Transfer” option. *please note that direct bank transfer may take longer to process*
- You may also opt to make manual payment via E-Wallet to our banking account. For manual payment, you will be required to contact us by clicking the “Contact Us“ Icon below.
- PayPal: Transfer payment via PayPal or Credit/Debit card
SINGAPORE
- HitPay (PAYNOW QR, Online E-debit, Credit Card, GrabPay, ShopeePay and more)
- Direct bank transfer: You can make manual bank transfer and use the payment order number as the payment reference which will be sent you once you place order by choosing the “Direct Bank Transfer” option. *please note that direct bank transfer may take longer to process*
- PayPal: Transfer payment via PayPal or Credit/Debit card
If you are facing issues, please get in touch with us by clicking the “contact us” ICON below, or email us at support@schovein.com.
Delivery
- Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our SHIPPING POLICY
- Our mailing day is Monday to Friday, excluding weekend and local public holiday.
- Ready stocks order will be mailed in 1-3 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
- Orders consist of backorder and ready stock item will be mailed out separately
- All orders are shipped out according to order number, no combined order is allowed.
- Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
Please contact us via email, we will make reasonable effort to assist you for lost parcel.
For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.
Bounced Parcel
- We will contact via email if we receive any bounced parcel bearing their name.
- Cost of re-delivery charged will be borne by customer
- We reserve the right to decline the request to combine new order with bounced parcel.
- Bounced parcel that are unclaimed after 180 days (half year) will be deemed as SCHOVEIN’s property and no compensation will be done as sufficient response time has been given.
Defect
We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.
- Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
- Minor variation in measurement (1-3cm) is not considered as defect.
- Minor imperfection (small black dots/ small stain/wear and tear) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
Please get in touch with us by clicking the “contact us” ICON below, or email us at support@schovein.com if you believe you have received a defective product within 10 working days with your order number and photo of defect part.
Return & Exchanges
We provide returns and exchanges of product purchased due to manufacturing defect or being out of expectation, within 10 days from the date product is received.
Any refunds provided will be in the form of a store credit voucher, which can be used towards future purchases. Store credit vouchers are non-transferable and cannot be redeemed for cash.
Upon receiving the returned product and verifying its validity for returns, a store credit voucher equivalent to the price of the purchased product, will be issued and sent via email to the customer.
Unless the product is received faulty, please note that items damaged as a result of wear and tear are not considered to be faulty. Items should be returned unused with our tags and dust bag. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
To iniate a return, please get in touch with us by clicking the “contact us” ICON below, or email us at support@schovein.com. Our representative will advise you accordingly.
Cancellation Policy
Only orders that have not been packed can be cancelled and will be processed as follows:
- Store Credit Refund: If you choose to receive a refund in the form of store credit, you will receive the full amount of your purchase.
- Monetary Refund:
- For orders placed within Malaysia and Singapore, a 10% processing fee will be deducted from your refund amount if you opt for a monetary refund.
- For orders placed in countries other than Malaysia and Singapore, a 15% processing fee will be deducted from your refund amount
All refunds will be issued according to your chosen method. To cancel your orders, please get in touch with us by clicking the “contact us” ICON below, or email us at support@schovein.com. Our representative will advise you accordingly.
SCHOVEIN reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.